These workshops build the capability of staff, leaders and organisations to embed trauma-aware and healing-informed practice across the client journey. Participants explore how trauma and previous service experiences can shape trust, communication, engagement, decision-making and responses to stress, uncertainty or conflict.

 

Each session is practical and can be tailored to different sectors, supporting participants to identify ways to build trust, communicate safely, support choice and control, and strengthen systems so they are less likely to unintentionally re-traumatise people. It also supports organisations to move beyond individual practice and consider how policies, processes, environments and everyday interactions can create safer and more empowering experiences for clients, communities and staff.